ConvenientMD Urgent Care
  • - Corporate
  • Part Time

COMPANY OVERVIEW:
ConvenientMD is a full-service urgent care group offering high-quality and affordable medical care for a broad scope of illnesses and injuries for patients of all ages. No appointment is needed, customers can just walk-in from 8am to 8pm, 7 days a week. The company has a friendly staff providing a consumer-centric experience. ConvenientMD clinics have state-of-the-art facilities equipped with digital x-ray, lab, ECG and IV.


JOB SUMMARY:
Responsible for supporting the day‐to‐day IT service delivery.

DUTIES/RESPONSIBILITIES:
Interact with all employees of the company as an IT partner and always in a respectful and helpful way to resolve systems and hardware issues.

  1. Receive and respond to Level 1 user inquiries, requests, and escalations via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency
  2. Provide training to end user as needed via phone, screen share and in person
  3. Create various account throughout cloud services
  4. Assist with new clinic system buildups
  5. Test and image desktop and laptop devices
  6. Maintain an accurate inventory of all IT assets
  7. Patriciate in the continuous improvement and overall enhancement of the IT department team and scope of support
  8. Assist IT team with special projects as assigned and back up other IT team members when needed
  9. Exemplifies the mission and values of ConvenientMD in all interactions and communications

 

POSITION REQUIREMENTS:

  1. 2+ years of technical support experience(preferred but not required)
  2. Experience working with help desk ticketing systems (preferred but not required)
  3. Ability to safely lift and carry up to 50 lbs.
  4. Detail-oriented with excellent time management, organizational skills and reliable attendance
  5. Strong written and verbal interpersonal and communication skills
  6. Strong work ethic
  7. Ability to work in a fast-paced environment and effectively learn and acquire new knowledge and skills
  8. Flexible attitude and enthusiasm for positive change
  9. Professional and comfortable working with all employees including Senior Management Team in a highly collaborative and cooperative role
  10. Proficient in Word, Excel, PowerPoint and Outlook
  11. Desire to be challenged, make an impact, and learn in a fast growing organization

 

ConvenientMD Urgent Care
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